At Bottega Desires, we work to make every order simple, secure, and easy to track. Please review the shipping information below before placing your order.
Processing Time
- Orders are typically processed and shipped within 10–15 business days.
- During new collection launches, holidays, promotional events, or other peak seasons, processing and shipping times may take longer than usual.
- Please allow the full processing period before contacting customer service about an order that has not yet shipped.
Address Changes
- Shipping addresses and shipping methods cannot be modified after checkout.
- Please carefully review your shipping information before completing your purchase.
- Bottega Desires is not responsible for delays or additional costs caused by incorrect or incomplete shipping information provided at checkout.
Order Tracking
- Once your order has shipped, you will receive an email containing your available tracking information.
- Customers are responsible for monitoring their shipments after the package leaves our warehouse.
- Tracking updates may take some time to appear after a package has been handed to the courier.
U.S. Shipping Options and Costs
- Standard Shipping: Shipping costs are calculated at checkout according to the destination and package details.
- Delivery times can vary depending on the shipping destination, courier operations, holidays, and other circumstances outside our control.
- P.O. Boxes: We may be unable to deliver orders to P.O. boxes. Please provide a complete physical delivery address when placing your order.
- Separate Orders: Multiple orders cannot be guaranteed to ship together. Each order may be processed and shipped separately.
International Shipping Options and Costs
- Shipping Rates: International shipping costs are calculated during checkout based on the destination and package details.
- Duties and Taxes: International customers may be responsible for customs duties, taxes, or other fees required by their local authorities unless otherwise stated at checkout.
- Shipping Method: International orders may be shipped using an available express or air courier service. Shipping methods may not be changed after the order has been placed.
- International delivery times can vary depending on customs clearance, local courier services, and the destination country.
Failed Delivery, Returned, or Abandoned Packages
Incorrect Addresses
If a package is returned because an incorrect or incomplete shipping address or phone number was provided, any additional shipping costs required to resend the package may be the customer’s responsibility.
Missed Deliveries
If a package is held at a local courier facility because the recipient did not collect it or could not be reached, it may eventually be returned to Bottega Desires. Any costs associated with reshipping the order may be charged to the customer.
Refused Packages
If an international package is refused by the recipient and returned to us, applicable return shipping costs, customs charges, duties, or taxes may be deducted from any eligible refund.
Customs Holds
International packages may occasionally be delayed by customs authorities. Customers are responsible for responding to customs requests and providing any information required for clearance. Packages that remain unclaimed or held by customs for an extended period may be considered abandoned and may not qualify for a refund or exchange.
Damaged or Opened Packages
If your Bottega Desires package arrives damaged, opened, or appears to have been tampered with, please follow these steps:
- Take clear photographs of the package before opening or inspecting the contents.
- Document the damage to the packaging and products inside.
- If required, contact the courier to report the damage and file a delivery claim.
- Contact Bottega Desires customer service as soon as possible with your order details and photographs so our team can review the issue and assist you.
Keeping the original packaging and shipping materials may be helpful when investigating a damaged shipment.
Customer Responsibility
Customers should carefully review their order information before checkout and remain available to receive their package. Once an order has been shipped, delivery is handled by the selected courier, and delivery times may be affected by circumstances outside Bottega Desires’ control.
For questions regarding an order, shipping status, or delivery issue, please contact the Bottega Desires customer service team with your order number and relevant details. We will do our best to provide helpful assistance and resolve eligible shipping concerns as quickly as possible.
For any questions or concerns, please contact our Bottega Desires customer service team.